Privacy notice
Last updated 4 November 2026
In short: we use your details to match you with one vetted loft conversion firm, and only pass them on if you ask us to. We don't sell your details or put them on lists. You can ask us to see, correct or delete them at any time by emailing hello@fairwright.co.uk.
Who we are
Fairwright ("we", "us") runs fairwright.co.uk, a free service that matches homeowners with vetted loft conversion firms. We are the controller of the personal information described in this notice. You can contact us about anything in it at hello@fairwright.co.uk.
What we collect
When you ask for a quote
- Your postcode and answers about your home and project: property type, whether you own it, loft details, the type of conversion, timing, budget and planning status.
- Your name, mobile number, email address and the best time to call.
- Your choices on the consent step, the exact wording you agreed to, and when.
- The page you came from and any advert or campaign tags in the link (such as utm tags or Google and Meta click IDs), so we know which adverts work.
- Your browser type, and a one-way scrambled code made from your IP address. We use these only to stop spam and repeat submissions. We don't store your IP address itself.
When you join the waiting list
If we don't cover your area yet, we collect your email address and postcode so we can tell you when we do.
When you email us
We keep your email and our reply so we can help you and keep a record of what was agreed.
How we use it, and why we're allowed to
| What we do | Lawful basis under UK GDPR |
|---|---|
| Pass your enquiry to one partner firm covering your postcode so they can contact you about a quote | Your consent. We only do this if you tick the box asking us to. |
| Send you a confirmation email, contact you about your enquiry and follow up on how it went | Our legitimate interests in running the service you asked for |
| Send you our loft conversion cost guide and occasional tips | Your consent, if you opt in. Every email has a way to stop them. |
| Email you when we start covering your area | Your consent, given when you join the waiting list |
| Prevent spam, abuse and duplicate enquiries, and keep the service secure | Our legitimate interests in protecting the service and our partner firms |
| Keep records of consent and of introductions made, and deal with questions, complaints or legal claims | Our legitimate interests, and legal obligations where they apply |
| Work out which adverts and pages bring in enquiries | Our legitimate interests in running our business efficiently |
The form uses your answers to sort enquiries automatically, for example to tell you straight away if we don't cover your postcode or property type. We don't make decisions about you with legal or similarly significant effects by automated means alone.
Who we share it with
One partner firm
If you ask us to, we pass your enquiry to one vetted loft conversion firm that covers your postcode. That firm then becomes responsible for how it uses your details, under its own privacy notice. We pass each enquiry to one firm only, not a list of firms.
Companies that help us run the service
We use a small number of providers who handle data for us under contract and only on our instructions:
- Supabase: stores enquiries in our database, hosted in London.
- Porkbun: provides our email, including confirmation emails.
- GitHub: hosts this website. Like any web host, its servers process technical data such as your IP address to deliver pages and keep them secure.
Some of these providers are based in, or use staff in, the United States. Where your information is transferred outside the UK, we rely on the protections UK law requires, such as the UK–US data bridge or the ICO's international data transfer agreement or addendum.
Others
We may share information if the law requires it, to protect our rights or others' safety, or with a buyer if our business is ever sold. We never sell your details or pass them to call centres or marketing lists.
How long we keep it
- Quote enquiries: 2 years from your last contact with us, then deleted.
- Waiting list: until we tell you we cover your area, or 2 years, whichever comes first. You can leave at any time.
- Tips and cost guide emails: until you unsubscribe. We keep a record that you opted out so we don't email you again.
- Emails with us: 2 years from the last message.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that's wrong or incomplete
- ask us to delete your information
- ask us to limit how we use it
- object to us using it for our legitimate interests or for marketing
- ask for a copy in a format you can pass to someone else
- withdraw your consent at any time
To use any of these rights, email hello@fairwright.co.uk. It's free, and we'll reply within one month. If we've already passed your enquiry to a partner firm, we'll tell them about your request, but you may also need to contact them directly.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Cookies
This website doesn't use cookies. See our cookie policy for details.
Children
Our service is for adults. We don't knowingly collect information from anyone under 18.
Changes to this notice
We'll update this notice if the way we use information changes. The date at the top shows when it last changed.